Customers should contact the PA to the CEO & Club Secretary with their questions, complaints, concerns and feedback and it will be that manager's responsibility to ensure that all issues are dealt with within the terms of the Customer Charter by the relevant department or persons concerned.
Letter / Post:
PA to CEO & Club Secretary
c/o Brentford FC
Telephone: 0845 3456 442 (during office hours) Fax: 020 8568 9940