Over the past couple of months, we’ve taken stock of the feedback received from fans in regards to the priority access given to Brentford Football Club Members for Sky Bet Championship games at Griffin Park. One issue that has been highlighted is the allocation of three additional tickets to Club Members during their exclusivity period which, in effect, allows a Club Member to get priority access for friends and family ahead of a Season Ticket Holder’s equivalent.
In response to this, and with tickets for the highly-anticipated games at home to Derby County and QPR going on sale next Tuesday (21 February), Club Members will, from now on, continue to get their priority access to home league games for 24 hours but for themselves only – an allocation of one ticket. After this period, Season Ticket Holders and Club Members will be able to buy additional tickets for their friends and family.
We would like to encourage all Club Members to take advantage of our online ‘Friends and Family’ feature to ensure that when these matches go on sale they can buy tickets together. Those fans who have had their tickets bought for them by a Club Member can upgrade to a Club Membership for only £20 online here – don’t forget you’ll save £5 off the price of your Match Ticket.
Here’s a reminder of the simple steps to connect via ‘Friends and Family’ online:
• Log in to your account here
• Select ‘My Account’
• Go to ‘Add Friends & Family’
• Enter Fan Number, if you know it, and Surname and click ‘Add to My Friends & Family’ or if you wish to be added to a group click ‘Add me to their Friends & Family’
• To register a new fan click ‘Connect’ and create a new account for your friend or family member
If you get stuck please do get in touch with our Ticketing Team via 0845 3456 442 or by emailing firstname.lastname@example.org
Note: the Customer Charter has been updated to reflect this change, BIAS and Bees United have been informed.