The Brentford Football Club website – www.brentfordfc.co.uk – is the official voice of the Club.
The website content is provided by staff from the Club’s Media and Communications department and the platform is provided by Football League interactive.
FLi manages and develops the internet and mobile rights of almost 90 clubs who have signed up to the partnership.
It is responsible for providing the official club website, mobile services and the premium part of the website – Bees Player.
In the summer of 2012 FLi moved the website network to a new service provider and the site was redesigned.
The new site, which focuses on editorial content, brings supporters the latest news, match reports and features.
It integrates social media on the homepage and provides links to Bees Player, the online ticketing website and The Bees Superstore.
The new website is not yet compatible with many mobile browsers used on iPads, iPhones and Androids.
A new mobile platform will follow shortly.
Bees Player has been enhanced for the new season and listeners can now pause live commentary and rewind and listen again to key moments.
There will be live commentary of every fixture on Bees Player as well as exclusive interviews, match highlights from First Team, Development Squad and Youth Team matches.
Bees Player is provided for the Club by Perform Group, who manage the technological side and deal with subscribers’ accounts.
Any queries relating to Bees Player should be sent by email to firstname.lastname@example.org, there is no phone help desk available.
The Club requests all emails to Perform are also sent to us to enable us to assist supporters should the need arise.
Please copy emails to Chris Wickham, Head of Media and Communications, email@example.com
The Club has received the following advice from Perform concerning the new Bees Player service:
Unfortunately the DVR commentary takes longer to load then than last year’s commentary. It can take up to 40 seconds for you to connect to the live stream.
Please try and connect to the commentary again and wait for 40 seconds.
The commentary should then start automatically within 40 seconds.
To ensure you can listen to the live match commentary can you please try the following steps:
1: Clear cache, if you are unsure of how to do this please follow this link - http://www.performgroup.com/articles/20080514/website-does-not-appear-to-be-updated_2245066_1312288
2: Make sure you have the latest flash player installed, you can find the latest version here - http://www.adobe.com/support/flashplayer/downloads.html
3: Download an alternative browser, we find Google Chrome to be the most effective. https://www.google.com/chrome
Further information on how to clear your cache is available at http://www.wikihow.com/Clear-Your-Browser's-Cache
If you have any questions regarding the website please email firstname.lastname@example.org