Terms and Conditions for purchase of tickets at Brentford FC (“the Club”)
1.1 Senior, Young Person and Junior ticket holders must bring Photographic ID to Matches. Under 12s must be accompanied by an adult who must be 18 years or over).
1.2 Any purchase you make with a credit card will incur a processing fee that will be specified when you make a purchase but the minimum surcharge is 1.75% of the total value of the transaction. No surcharge is payable on debit card payments.
1.3 The Club reserves the right to refuse you or a Guest admission to a Match, or eject you or a Guest from the Ground if you or your Guests do not comply with the Club’s Terms & Conditions of Entry or the Club’s Ground Regulations.
1.4 In the event that your Ticket is withdrawn or cancelled the Club reserves the right to exclude you from the Club’s membership scheme and/or to disqualify you from applying for any Ticket.
SEASON TICKET CONDITIONS OF ISSUE
1.1 Season Tickets are only for the use of supporters of the Club. The Club reserves the right to withdraw Season Tickets if this warranty is found to be false.
1.2 The issue of a Season Ticket and your access to the Ground is subject to the rules of the Football League, Football Association and the Club’s Terms & Conditions of Entry.
1.3 The Club reserves the right to amend the Terms & Conditions, the Ground Regulations, or Conditions of Issue from time-to-time provided that any material amendments will be notified to you by email and all amendments will be available in advance of being effective on the Club’s website.
Admission to the Ground
2.1 By using a Season Ticket you confirm your acceptance of the Club’s Terms & Conditions of Entry.
2.2 A Season Ticket permits you to occupy the seat specified on your Brentford Card at Matches. In exceptional circumstances if it is not possible to seat you in the specified seat, we may offer an alternative seat that shall be in the same or a higher price bracket than your original allocated seat.
2.3 The Club may move your seat to an alternative seat in the same or a higher price bracket than your original allocated seat prior to or during a Match if it reasonably considers that your behaviour at a Match may adversely affect other supporters or where the Club reasonably believes that it is in the interests of your or other supporters’ safety.
2.4 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on your Brentford Card in any subsequent season.
2.5 Except as provided by clause 2.6 below, you may not use any equipment to record or transmit (by digital or other means) any audio, visual or audio-visual material of Match Footage or any information or data in relation to a Match. Any person acting in breach of this provision may be required to deliver up any record of such material to the Football League and/or the Club and if you do make any such record in breach of these terms, you hereby assign the copyright in any such material to the Club.
2.6 You may bring mobile telephones (including those which incorporate audio and/or video recording) to the Ground, provided that any recordings are for your personal, private and non-commercial use.
2.7 You shall not use or display within the Ground any sponsorship, promotional or other “ambush” marketing materials with the purpose of promoting a third party’s brand.
2.8 Except as provided by clause 2.9 below, you shall not offer or distribute (free or for sale) within the Ground any commercial product.
2.9 Clause 2.8 above shall not prevent you from distributing publications (e.g. fanzines) which are not in breach of clause 2.7 and where both the content and the publication are lawful.
Use of Your Season Ticket
3.1 Season Tickets are issued for your sole use and except as provided by clause 3.2 below you shall not offer to resell, resell, assign or transfer or lend the Season Ticket or the benefit of it to any other person. In particular, you may not offer your Season Ticket as a prize in a promotion or competition or as part of a hospitality package.
3.2 You may transfer the Season Ticket through the Club’s official Ticket Exchange or to a Guest provided that resale or transfer to a Guest will only be permitted in respect of an individual match and in consideration of no payment over the face value of a ticket for that Match . You must inform any Guest that the Terms and Conditions of Entry and Ground Regulations apply to each Guest.
3.3 The unauthorised sale or disposal of tickets is a criminal offence. The Club will inform the police if Season Tickets are being sold illegally and will press for appropriate charges.
3.4 Your Season Ticket will remain the property of the Club and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer.
3.5 Misuse of this Season Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable to the holder in respect of any unexpired portion of it. The Club further reserves its right to take any legal action as it sees fit in connection with such matters, including a claim for an account of profits from an unauthorized commercial use of the Season Ticket.
Lost or Stolen Season Tickets
4.1 In order to gain admission to the Ground your Brentford Card (with the Season Ticket details printed on it) must be presented in its entirety at every Match.
4.2 In the event that you forget your Season Ticket in respect of any individual Match, the Club shall not be obliged to admit you or issue any other form of ticket for that Match. If a matchday duplicate ticket is issued, the Club may require payment of a non-refundable charge which is currently £5.
4.3 If a Season Ticket is damaged, lost, stolen or destroyed, a duplicate Season Ticket shall be issued by the Club as soon as reasonably practicable after the payment of a non-refundable charge which is currently £10.
4.4 If your Season Ticket does not arrive by post following its purchase and prior to the season starting, you will be required to sign a declaration undertaking to immediately return the original Season Ticket to the Club should if you receive it subsequently. There will be no charge for the issue of a duplicate Season Ticket in these circumstances.
5.1 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date. While the Club will always endeavor to provide you with as much notice of any changes as possible, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.
5.2 The Club will have no further liability whatsoever to you or any other third party arising out of or in connection with the cancellation and/or rescheduling of any Match, including any loss of profits, indirect or consequential loss or damage or travel costs.
Changing your Personal Details
6 If you change your address please update your personal details on the Club’s website or by telephoning the ticket office.
Cancellation or Withdrawal of Season Ticket
7.1 Without prejudice to any other remedies, if you are in serious or persistent breach of these Terms and Conditions, the Ground Regulations, or the Terms & Conditions of Entry, the Club may cancel and withdraw your Season Ticket. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Season Ticket. The following Terms and Conditions of Entry are examples of behavior that would be a serious breach of those terms.
Terms & Conditions of Entry for Season Tickets and any other Match Ticket (“Ticket”):
7.1.1 smoking tobacco or drinking alcohol in areas where such smoking or drinking alcohol is prohibited;
7.1.2 being (or appearing to be) intoxicated by drugs or alcohol or another intoxicant
7.1.3 bringing into the Ground any illegal substances, fireworks, smoke canisters, air horns, flares, laser devices, glass bottles or any item that might be used as a weapon or compromise the safety of any person (whether or not such item is used or thrown);
7.1.4 persistent standing in seated areas while a Match is in progress where such standing is interfering with the enjoyment of other supporters;
7.1.5 sale or transfer (except as permitted) of Ticket to any person;
7.1.6 the possession of any material including any banner or flag that is offensive, obscene, abusive, racist and/or discriminatory;
7.1.7 fighting or engaging in and/or inciting violence or abuse directed at Club staff, other supporters, police officers or any other person within or around the Ground;
7.1.8 entering the playing area or any other area to which spectators are not generally admitted without authority from the Club or a police officer or other lawful excuse;
7.1.9 using language that is abusive, indecent, homophobic, racist, discriminatory or otherwise of an offensive nature to Club staff, other supporters, police officers or any other person within or around the Ground;
7.1.10 any failure to pay any sums owing in respect of your Ticket;
OTHER TERMS AND DEFINITIONS
8 The Club excludes any liability for loss of property in or around the Ground except if loss is caused by the negligence of the Club.
9 These terms shall be governed by and construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.
10 In the Conditions of Issue the following words shall have the following meanings:
"Ground" means the Stadium known as Griffin Park located at Braemar Road, Brentford, TW8 0NT and any other location to which the Club permits entry to users of Tickets.
"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are available on the Club’s website and are located prominently in and around the Ground).
"Guest" means a relative, friend, colleague or companion to a disabled supporter who would be entitled to purchase a Ticket under the Terms and Conditions of Entry.
"Match" means any Football League football match in which the Club participates and that takes place at the Ground during Season 2015-2016.
“Photographic ID” means a passport, photographic driving licence, freedom pass or National Identity Card.
"Season Ticket" means a Brentford Card with a Season Ticket loaded onto it (and/or any rights arising out of or in connection with any of the foregoing) for admission to Matches.
"Terms & Conditions of Entry" means each of the applicable regulations of FIFA, UEFA, The Football Association, and The Football League; the Ground Regulations; and the Conditions of Issue (all of which are available on the Club’s website or the applicable association’s website, or from the Club on request).
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